You’ll be asked to provide a credit / debit card during the booking of your service request. Your card details are stored directly with our payment processor Stripe. TodayTech does […]
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You can check the status of your order anytime by logging onto My Account, then click on Orders tab and then click on your upcoming order. For help with an […]
Why is my technician late
Occasionally, techs may run late due to completing another job. Should a tech expect to be late to your appointment, you will receive an SMS either notifying you of a […]
When will my tech arrive
Your tech will arrive at the time of your confirmed appointment. When requesting your service, you will be asked to provide your appointment availability date and time. Once TodayTech allocates […]
How do I know which tech is assigned to my appointment
Once a tech is assigned to your service request, you will receive an email with a note added to your order confirming your appointment time along with the tech’s name. […]
What if I don’t know what service I need
If you are having trouble figuring out which service to book, simply choose the closest service option that fits your needs and make sure to add as much detail about […]
Do I need to be home during the appointment
Yes, to ensure that the technician is able to provide the best service for your needs, an adult over the age of 18 will need to be present during the […]
Why did TodayTech reschedule my appointment
We do our best to honor your time and keep every confirmed appointment. Occasionally, there are times when technicians may need to remove themselves from a confirmed appointment due to […]
Should I arrange for additional services with my tech
We are happy to accommodate additional service requests. Please email support@todaytech.com.au or call us on 1300 666 999 to make any changes to your confirmed appointment prior to the tech […]
How do I reschedule my appointment
To reschedule your service request or confirmed appointment online, please call us on 1300 666 999. Please keep in mind TodayTech’s reschedule policy: https://www.todaytech.com.au/cancellation-policy/